Release Notes
Dialong Chats and Dialong Chatbots share the same version number. Releases are listed from newest to oldest.
Released September 25, 2026 · Compatible with Creatio 8.2.0 and later
Dialong Chats
Section titled “Dialong Chats”—
Dialong Chatbots
Section titled “Dialong Chatbots”- New: Dialong Chatbots for Creatio. Build chatbots as Creatio business processes. See Get started with chatbots.
- New: Bot elements for the Process Designer: Bot: send message, Bot: wait for message, Bot: hand over to operator, Bot: close chat. See Build your own bot.
- New: Buttons in bot messages. See Build your own bot.
- New: Bot events in the chat history: Bot started, Bot finished, Bot failed, Bot handed over, Bot closed chat. See Step 6 — See the chat in Creatio.
- New: Hello World Bot process to check the setup in minutes.
- New: Each bot needs its own Dialong Chatbots license. See Operators.
Released April 16, 2026 · Compatible with Creatio 8.2.0 and later
Dialong Chats
Section titled “Dialong Chats”- New: Full Freedom UI support. See Initial setup.
- New: WhatsApp and Instagram channel support.
- New: WhatsApp templates.
- New: Sent, Delivered, and Read message statuses.
- New: Webchat configurator for customizing widget styles and behavior before publishing.
- New: Smart client inactivity handling with automatic message sending and chat closure. See Automation tab.
- New: Proactive messaging to initiate chats with authorized clients.
- Improved: Expanded file sharing, including videos, voice messages, documents, and images.
- Improved: Chat routing and operator group collaboration.
- Improved: Analytics for operator performance and conversation quality.
- Improved: Overall performance and stability.
- Changed: Licensing is now operator-based: each operator needs a license. See Operators.
- Fixed: Minor bugs and system issues.